Certified Helpdesk Support Technician

Certified Helpdesk Support Technician in Edinburgh

Understand the processes of service support.
Acquire skills to solve problems and troubleshoot any issues.
Learn various communication skills and customer management techniques.

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Certified Helpdesk Support Technician

Overview 1

Outlines 2

FAQs 3

What's Included 4

Course Overview

Helpdesk specialists are essential for the IT sector, as they keep the technology up to date to operate effectively, which are used by the business. They deliver technical support and troubleshooting services to the customers who face problems with their computers, hardware, and software.

To get into the role of Helpdesk Support Technician, the individual must have good knowledge of technical and non-technical work. Technical because they have to work for helpdesk technical support and non-technical such as communication skills because they have to engage with professional as well as non-technical individuals.

In this 2-day certification, delegates will learn how to use the service management system, how to troubleshoot any technical issues and roles of a helpdesk support technician. This course will also help them to improve their communication skills and customer management techniques.